Receiving the request
(Website- 444 9 667-E-Posta)

Notifying the requester by e-mail or SMS that the request has been received (1 business day)


Examining, evaluating and determining the priority status of the incoming request

Forwarding to relevant units

Resolving the request and giving information about the solution


Generating alternative solutions in case of not satisfying

Closing the request

Concluding the request and informing